Browsing by Author "Holma Tuomas"
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Positive approaches to enhance customer-focused knowledge sharing culture in a financial services organisation
Holma Tuomas; Lehtimäki Hanna; Thatchenkery Tojo (Inderscience Publishers, 2017)This case study demonstrates the use of appreciative sharing of knowledge (ASK) approach for creating and sustaining a customer-focused organisation development culture in one of the largest financial services company in ...info:eu-repo/semantics/article