Creating and Implementing Standardized Management Innovation in a Large Organization
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CitationHiltunen, Esa. Palo-oja, Outi-Maaria. Perkkiö, Markus. (2021). Creating and Implementing Standardized Management Innovation in a Large Organization. South asian journal of business and management cases, [Published online 15 April 2021], 10.1177/2277977921991942.
Management innovation represents one of the most important and sustainable sources of competitive advantage due to its context-specific nature. Still, current academic literature on management innovation and standardization is slightly limited. This intensive case study explores management innovation in a large European telecommunications company with the focus on standardization in managerial practices. The research data were gathered through interviews with managers from different levels of the case company. The results show that highly standardized management innovation is effective for reaching a standard level of management in a large company; it is also a prerequisite for further systematic development.