Getting Everybody on Board: The Mundane and Relational Views on Leadership and Management
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CitationAromaa, E. Eriksson, P. Montonen, T. (2019). Getting Everybody on Board: The Mundane and Relational Views on Leadership and Management. Responsible Humane Strategies for Gender Equality, Empowerment and Leadership, 142-151.
This research case examines leadership and management in the context of a small service company. The ways in which leadership and management activities are collectively performed by a CEO and their employees when they encounter practical issues in the introduction of a new service are of particular focus. The study’s theoretical background draws from mundane and relational views of leadership. Interviews and videotaped data from one office meeting are used to examine the case. The analysis reveals how polyphonic chatting consisting of two iterative phases—playful chatting and factful chatting—enables democratic and appreciative interactions between the CEO and the employees to such an extent that it is difficult to determine who is leading the conversation.