Co-creation Practices at the Consultant-Client Interface
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Citationvon Becker, Suvi. Aromaa, Eeva. Eriksson, Päivi. (2015). Co-creation Practices at the Consultant-Client Interface. Understanding Work Experiences from Multiple Perspectives. New Paradigms for Organizational Excellence, 289-299.
The case study focuses on co-creation and co-destruction of value taking place in the Consultant-Client interface. Drawing from the service management literature, the case study elaborates on how business consultants work together with their client companies in order to design a joint sphere in which interactive value co-creation can be implemented. While consultants and their clients aim at generating new value, they can unintentionally end up co-destructing value. Through the analysis of the Talentree-POK case, the paper elaborates on the process through which both value co-creation and value co-destruction take place. Furthermore, the paper provides a diagnosis of the main problems related to the design of the joint sphere and value co-creation within it. Finally, the paper provides recommendations on how these problems can be solved.