Faking or making a smile? How emotional labor is experienced in tourism frontlines: case study in passenger transportation business
Väänänen, Taarna
Masters thesis
Fulltext of publicationPublisher
University of Eastern FinlandFaculty of Social Sciences and Business, Department of Business
business studies
Keywords
kauppatiede matkailu markkinointi tunteet yritykset matkailuala business studies tourism marketing emotions enterprises tourism sector turism marknadsföring känslor företag turistbranschen
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