Frontline employees. Their role in the dining experience and the perspective of customers : Case study of Mount Sherpa restaurant

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Date
2018-06-21
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Chu, Hanh

Masters thesis 

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Publisher
University of Eastern Finland 
Faculty of Social Sciences and Business, Department of Business 
service management 
Keywords
palvelujohtaminen   service management   
URI
http://urn.fi/urn:nbn:fi:uef-20180963
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