Trends in the Role of ICT in Higher Education Knowledge Management Systems

Abstract

In the prevailing knowledge-driven economic society and increasingly digitizing world, knowledge as the very important resource claims a key position in the success of companies and institutions. It is even more so in the knowledge-intensive institutions like in higher education. Its proper management incorporates three main components, namely People, Technology and Process. It is the coherence between these main components that determines the success of a Knowledge Management System (KMS). Since the later years of last decade, the advancement in the features of technology hardware and their functionalities have brought more focus on the technology capabilities to serve the human resource beyond representing and processing information. Moreover, the growing digital-native generation also forms the basis for the application of advancing features of technology into the processes to efficiently utilize the knowledge resources for greater educational and research endeavors towards sustainability of higher education. This Systematic Literature review, therefore, describes the methodology developed to conduct the review and provides analysis of the findings exploring the trend in the application of information technologies in higher education KMS. It will also identify gaps where more research needed and describing lessons acquired for contextual application of KMS in developing countries' higher education.